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Real-time customer satisfaction made simple


Just like in a real shop, Zopim lets you have live conversations with visitors on your website. Impress and convert them into loyal customers before they move on to the next site.

Place our beautiful, customizable chat widget on your website, and start having genuine conversations with visitors within minutes.


General Features

  • Easy Widget Customization
  • Dress up the widget to suit your website’s colors and theme
  • Greet visitors in your very own unique manner
  • Smart Offline Modes
  • Customers can send chat transcripts to themselves
  • Real-time Visitor Information
  • Automatic Translation – Translate chats into your native language
  • Powerful Chat Shortcuts
  • Reuse answers to frequently asked questions
  • Seamless Integrations
  • Effortlessly pull customer data from or export chats to your favorite CRM / ticketing solutions.


  • See visitor webpath
    Understand how visitors are moving around your site. Never be in the dark again.
  • Combat spam by banning visitors
    Some visitors overstep their limits. Politely hide the widget from their view by banning them.
  • Secure chats on SSL websites
    Enjoy secure encrypted chats on your SSL (https) web pages.
  • HTML5 dashboard
    Powered, and constantly upgraded with the latest web technologies. Be amazed at how quickly real-time information is presented to you.
  • Inter-agent Chat and Transfer
    Customer engagement is a team activity. Seamlessly chat with or transfer conversations to other agents.
  • Dashboard Analytics
    Have your website statistics, and chat analytics at your fingertips all the time.
  • Developer-friendly API
    Extend and customize the behavior of the widget. Be unique, and get creative with our Javascript APIs.
  • Fanatic Customer Support
    Everyone loves the feeling of being special. We try to achieve that with every single customer.


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