13 August 2018
The growing size of today’s consumer market sets the stage for entrepreneurs and companies of varying capacities to take part. The US consumer market alone was at $1.5 trillion in 2016. And this number is...
28 July 2018
A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact center manager is no exception. The stakes have always been high and the pressure is on for the upper management....
10 June 2018
Investing in a robust CRM like Salesforce is one of the best decisions a business can make. These days where customer experience drives business success, leverage technology like Salesforce indicates a commitment to...
31 May 2018
Working from home is great. The reduced time in the office and cutting out arduous commutes are reason enough to make the switch. Your personal items and the comforts of home are easily accessible. Managing employees,...
2 May 2018
The key to running a successful agency is to not let it run you. Your job — in addition to providing great value for your clients — is to make sure that operations, billing, HR, etc., are working like a well-oiled...
