Computer telephony integration (CTI) has transformed communications. This powerful technology — which enables computers to interact with telephone systems — lets companies engage with their customers, improve collaboration and automate call handling tasks. There is an abundance of CTI technologies out there. One of these, is Salesforce, which offers a fully integrated, cloud based telephony solution for businesses. Here are ten phone systems that integrate with customer relationship management (CRM) solutions.
1. Avaya
Avaya has been at the forefront of telephony technology for years. Salesforce-Avaya integration, however, lets marketers make personalized calls and capture valuable call data. Now, they can automate many of the tasks associated with telephone marketing — like call dialing and data entry — and seamlessly move customers through the sales lifecycle.
Combining Avaya and Salesforce provides businesses with multiple ways to connect with their clients. They can integrate social network profiles, for example, or send out an email during a phone call. Companies use these platforms to reduce IT and staff overheads, streamline their sales processes and communicate more efficiently with their customers.
2. Asterisk
Marketers who integrate Asterisk with Salesforce automate their entire workflow. This technology allows teams to engage with their clients, follow up on lucrative leads, and facilitate conference calls. With Salesforce, businesses have everything they need on one screen, including customer information and upsell opportunities.
An Asterisk-Salesforce integration eliminates the need for data entry. Calls are logged through the Salesforce CTIplatform automatically, and marketers access valuable analytics — call volume reports, customer wait times, average call length, etc. — with just a click of a button.
3. Cisco PBX
Cisco PBX phone systems have revolutionized telephony communications for many small businesses. Now, Cisco PBX CTI integration provides businesses with unparalleled insights into their customers. The result? More effective telemarketing, better customer engagement, and greater revenue growth.
Companies who combine Cisco PBX with Salesforce capture interactions and create tasks that automate sales processes. There’s no more data entry — Salesforce logs call durations, notes, customer information, etc. — and call analytics generate real-time metrics that help brands fine tune their marketing campaigns. What’s more, Cisco PBX-Salesforce saves all of this information in the cloud, which provides brands with peace of mind.
4. Nextiva
Nextiva is an award-winning cloud-based phone service provider. Salesforce is the world’s leading CRM system, with more than 100,000 business customers. Nextiva-Salesforce integration enhances the entire caller experience and provides marketers with powerful business intelligence.
The combination of these two technologies lets brands recognize incoming callers, log notes, review call histories, add sales gamification, and more. Accurate analytics lets marketers target customers at every point during the sales cycle, too, from the first contact through to the final purchase. Sales teams access all of this valuable data from one centralized, easy-to-use dashboard.
5. RingCentral
RingCentral specializes in cutting-edge call solutions, with a suite of tools that enhance business messaging, video conferencing and team collaboration. RingCentral-Salesforce integration, however, takes telephony to the next level. This technology powers small, medium, and large firms that want to boost productivity and reduce the costs associated with call handling.
With RingCentral and Salesforce, brands manage complex data flows and target valuable customer segments through their telemarketing. This platform keeps everything in one place: call recordings, call histories, contact information, metrics, and gamification. A unified dashboard combines call logs and data for better quality assurance and compliance, too.
6. 3CX
3cx is a software-based IP phone system that powers Salesforce. When talk teams fuse these two technologies, they deliver better customer service and drive business growth. 3cx-Salesforce integration lets agents identify incoming calls and route them to the correct department, which saves both time and money.
Businesses get real-time call insights, which fuel marketing campaigns and provides them with valuable business intelligence. They can personalize call experiences, too, something that increases customer engagement and moves callers through the sales funnel. Personalization provides brands with a hefty return on their investment: companies reach more prospects in a quicker timeframe.
7. Elastix
Elastix innovates communications by blending email, instant messaging, IP and PBX. Agents get more out of their marketing and sales campaigns, however, when they integrate this solution with Salesforce — cloud-based CRM software that bridges the gap between companies and their customers.
Elastix and Salesforce integration sends sales into the stratosphere and produces shorter lead response times. Agents can also convert more prospects into paying customers, which accelerates revenue. These two technologies are powerful tools for customer service, too. Company representatives resolve customer problems quickly by accessing call logs and leaving notes for staff in other departments.
8. 8×8
8×8 is a tech brand that produces VoIP PBX systems for small and medium companies. Combining theses products with a Salesforce Dialer, though, could consolidate sales and marketing efforts and provide a stable, reliable CTI platform that improves lead conversion.
With 8×8-Salesforce integration, marketers and customer service staff can view customer information — contact details, previous interactions, likes, interests, etc. — before, during and after a phone call, which provides agents with opportunities to upsell and cross-sell products and services. They can also check call histories to solve pain points and provide solutions to common problems. There’s no need for data entry, either: Salesforce logs information automatically.
9. Panasonic PBX
Salesforce integration for Panasonic PBX optimizes connectivity and lets businesses engage with prospects through a simple dialer. Companies can record, log, and track calls — all from a simple user interface — and then maximize call performance. The combination of these two technologies provides businesses with other benefits, too. Talk teams can route calls from a toll-free number and send out SMS messages during or after a phone call. Then there’s call analytics, which helps companies pinpoint trends and patterns among their customer base.
Panasonic PBX has been a leader in business telephony for more than 25 years. But brands can expect even better results when they integrate this telephone system with Salesforce.
10. Microsoft Lync
When Microsoft Lync and Salesforce join forces, businesses can leverage the latest telephony technology. With click-to-dial, for example, marketers can click on any phone number on any web page and communicate with customers and clients. The click-to-dial feature also works on spreadsheets and emails.
Managers can access critical call analytics, too. These metrics help companies reduce call handling times and identify sales staff who generate the most revenue. All of this information is available on a single dashboard, making it easy to spot the latest telemarketing insights.
Takeaways
The ten phone systems on this list all integrate with Salesforce, which currently dominates the CRM market with a 19.7 percent share. Salesforce integration helps any business that wants to combine call logs and data, access more information about their customers, improve sales, and enhance the overall customer experience.
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